Refund Policy
At ImprintAI, customer satisfaction is our top priority. This Refund Policy explains the conditions under which we will provide refunds for purchases made on our site. Please read carefully to understand your rights and the process for requesting a refund.
1. Eligibility for Refunds
Refunds are available for purchases made within the last 30 days if you are not completely satisfied with our services. To be eligible, you must:
- Provide a valid reason for the refund request
- Submit any supporting documentation, if applicable (e.g., screenshots, order details, etc.)
If the refund is approved, the amount will be credited to your original payment method. Please note that refunds may only be processed for one order per customer, per 30-day period.
2. Non-refundable Items
Certain services or digital products may not be eligible for a refund. These include, but are not limited to:
- Custom-generated images or products
- Services rendered in full (e.g., completed projects or consultations)
These exceptions will be clearly communicated during the purchase process. Please review product details and terms before making a purchase.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team through the contact form on our website or email us at [email protected].
- Include your order number, a clear reason for the refund, and any relevant details such as screenshots or documentation.
Our support team will review your request and respond with the next steps.
4. Processing Time
Refund requests are typically processed within 5 to 10 business days. The refund will be credited to the original payment method used during purchase. Please note that processing times may vary depending on your bank, credit card issuer, or payment service provider. Refunds may take longer to appear in your account depending on their internal processing times.
5. Exceptions and Limitations
ImprintAI reserves the right to deny any refund requests that do not meet the criteria outlined above or if the request is deemed fraudulent. Refunds will not be issued for requests made after 30 days from the date of purchase.
6. Contact Us
If you have any questions or concerns about this Refund Policy, or if you need assistance with a refund request, please reach out to our support team. We are here to help you!
Contact us via the contact form or email us at [email protected].